Processing & proofs
Every order is made to order. After you order, our artists prepare your proof and send it for approval, then revise it free until you're happy. Once approved, your item goes into production.
Dispatch & tracking
As soon as your order ships, we email you a dispatch confirmation with tracking. Delivery times vary by destination and by product (digital, print, or Glow Frame).
Digital previews & downloads
Digital items are delivered by email — no shipping required.
Prints & the Glow Frame
Physical items are shipped worldwide with tracking. Duties and taxes are included where stated, so there are no surprise fees on delivery. A small number of destinations may be excluded for battery-powered items (the Glow Frame) due to shipping rules; availability is shown at checkout.
Where's my order?
Use the tracking link in your dispatch email. If anything looks stuck or hasn't arrived in the expected window, email safariplanetinfo@gmail.com with your order number and we'll chase it for you.